Payment Arrangements

Avoid a disconnection

  • Try to stay current on your bill and pay your bill by the due date.
  • If you know you are unable to make a payment on time, please contact us at 1-800-670-1012. Our Customer Service team will work with you to help determine the best payment solutions for your situation. It’s our goal to help you avoid falling any further behind.
  • If no payment is made by the due date, a Customer Service Representative will attempt to contact you via phone to remind you to pay or to set up a payment arrangement with you.
  • Our goal is to avoid the need to disconnect service to our customers, especially during the winter months. From November 1 to April 30, we consider the impact of colder weather on heating and the impact this can have on bills. It is very important for customers who are struggling at this time of the year to maintain contact with us in order to avoid disruption in service.
  • If you make a late payment, please let us know by calling our Customer Service team so they can note the payment your account.

Common causes of higher bills

Avoid surprises with your electricity bill. Understand your consumption and the common causes of higher bills, so you can take control of your energy use and save money.

Weather
  • Heating and cooling your home accounts for more than 50% of your energy costs. We recommend keeping your thermostat set to 78°F in the summer and 68°F in the winter. In the summer heat and cold winter months, it takes more energy to keep your home at a comfortable temperature.
Unpaid balance
  • You bill may be higher if you have an outstanding balance from a previous bill or from a service provided by Maritime Electric (i.e. new power pole, service connection for a new build, etc.).
Heating
  • If your home is heated using electric baseboards, chances are your electricity bill will be much higher in the winter months when it’s most used. Be sure to turn down the heat and close the doors of unused rooms, but do not turn off your baseboard heater. If you turn it off, it will have to work harder and use more energy to get back to a comfortable temperature once you turn it back on.
  • Reverse your ceiling fan so it spin clockwise. The fan will not only push the hot air downwards, it will help circulate warm air throughout the entire room.
Phantom Power

Phantom or “standby” power is energy drawn from appliances and devices that are not being used but are still plugged in. Phantom power can account for up to 10% of your monthly electricity bill. Reduce phantom power with these tips.

A full house

Additional occupancy or house guests in your home, such as during the holidays or summer vacation, can contribute to a higher electricity consumption than your average bill. Monitor your consumption and view your consumption history using your MyPower account.

 

Changes to property
  • Adding additional appliances to your home, such as an air conditioner, pool heater, hot tub, portable heater, televisions, etc.
  • Switching from oil to a heat pump can increase your electric bill (but lower your oil bill).
  • Renovations to your home or property can sometimes increase your bill.